Excellent customer service.
I have just spent the last couple of hours attempting to download The First Thousand Days by Patrick McGuinness on my Kindle. For some reason, and I suspect that reason is the game addict (AKA Hodmandod Minor) in the room down the landing, my kindle was having trouble maintaining a connection to the Amazon server. So I phoned Amazon.co.uk, and a patient man called 'Carlos F' went through various possibilities with me, eventually suggesting that I either disconnect my router (which would not go down well with Hodmandod Minor) or switch off the connection to my router on my Kindle. He advised me to try the latter ...and lo, The First Thousand Days has landed successfully in my lap.
All day I have been reading a book written in the sparse style of J.M. Coetzee. It is a good book, but after a while it made me long for something richer. Now that I have the McGuinness, I feel as though I have swapped the worthy but prickly sackcloth for sumptuous velvet (even though this is Communist Romania).
Thank you Carlos F!